Made-To-Order purchases have a construction turnaround of 1-2 weeks. Ready-To-Ship items will dispatch within 1-2 days. Custom design orders vary from 2-6 weeks. Every order is shipped with love from Melbourne, Australia using AusPost.

AU:
Standard (2-6 working days*): $11.50
Express (2-4 working days): $15
*NT + WA 2-10 days

NZ:
Standard (7-12 working days): $21
Express (5-8 working days): $36

Rest of world: 
Standard (10-20 working days): $30.5
Express (7-10 working days): $45.5

SEQUINPOLARBEARS can take no responsibility for lost parcels once dispatched.

Check your tracking here.

If your order doesn’t fit correctly we will be more than happy to exchange it for a different size. The garment must be in brand new condition and unworn.

You must make contact within 5 days of receiving the order. Postage is not covered for exchanges so please bear this in mind when making your order.

We do not offer refunds.

Try on all orders with underwear on underneath. Please be aware that we have the right to refuse a return if your item looks damaged or worn!

If the item is sequinned, glittery, sparkly, shimmery or shiny in any way it is best to hand wash in lukewarm water with a gentle detergent to avoid the shine coming off.

Spandex, velvet and chiffon garments can be machine washed on a cold water delicate setting. We highly recommend using a delicates bag to prevent excessive stretching and strap tangling.

Dye can transfer onto PVC easily so store those items separately. 

After wear in water (lakes, beaches and pools) always rinse with cold water. Use a mild detergent to wipe off any sunscreen residue, then wash as above.

To dry, gently roll the wet garment in a clean towel to remove excess water then air-dry away from direct heat or sun.

Never use washing detergent that contains chlorine bleach or fabric conditioner.

Never put items with feather trim in the washing machine!!